This page explains how to delete your account in BASKETALLY (the "App"), provided by the developer yukitaka13 ("we", "us"), along with the records linked to it.
01Delete from the App
If you can use the App, you can delete your account from the App at any time.
- Open Settings in the App.
- Under Account, tap the email address you are signed in with.
- Tap Delete account.
- Check what will be deleted, then tap Delete. (If you signed in with Apple, Apple asks you to confirm it's you.)
- When the deletion is complete, the records and photos on this device are erased too, and the App starts again from the first screen.
If you see Your account is deleted, tap Erase this device's records to finish.
02Request deletion by email
If you cannot use the App (for example, you deleted the App or lost your device), you can ask us to delete your account by email.
| Item | Details |
|---|---|
| To | support@basketally.app |
| Subject | Account deletion request |
| From | The email address you used to sign in to the App |
| Message | How you signed in (Google or Apple) |
If you signed in with Apple and chose to hide your email address, send the email from the address you use, and include the relay address issued by Apple (ending in @privaterelay.appleid.com) in the message. You can find the relay address on your device in Settings → your name at the top → Sign in with Apple → BASKETALLY.
We will confirm your identity from the email and delete your account without delay. To confirm your identity, we may send a confirmation email to the address you used to sign in and ask you to reply. We will email you when the deletion is complete.
If you signed in with Apple, our completion email will include the steps to remove the connection with Apple in your device settings.
03What is deleted
When your account is deleted, the following are deleted and cannot be restored:
- Your teams stored on our servers, with their players, coaches, game records, photos, and viewing passwords.
- Messages you sent with "Send feedback".
- Your sign-in information.
- If you delete from the App, the records and photos on the device you used to delete the account.
If you requested deletion by email, the records on your device, and the records on other devices signed in to the same account, are removed when you delete the App on those devices.
04What remains, and for how long
| Information | Removed within |
|---|---|
| Server backups | Up to 35 days after deletion |
| The identifier of the deleted account (the record used to refuse writes from that account) | 30 days after deletion |
| Paid plan purchase records | Kept after the subscription ends. On deletion, we remove the link to your account and your email address. The identifier of the deleted account remains as a marker so that the same purchase is not linked to the deleted account again |
| Roster reading counts (include the account identifier) | Up to 62 days after the first reading in that month |
| Daily count of "Send feedback" messages (includes the account identifier) | Up to 2 days after the first message that day |
| Usage logs (contain no names) | Up to 2 years |
| Crash information (contains no names) | Up to 2 years |
After your account is deleted, we can no longer tell which usage logs and crash information are yours. If you want them deleted as well, please contact us before deleting your account. If you are requesting deletion by email, say so in your message.
05Cancelling a paid plan
A paid plan subscription continues after your account is deleted. To stop it, cancel from the subscription management screen of the App Store or Google Play.